Outage in Twilio

SMS Delivery Delays to AT&T for a Subset of Short Codes in the US

Resolved Minor

January 14, 2026 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/14/2026 09:23PM

We are no longer experiencing SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. This incident has been resolved.

MONITORING about 2 months ago - at 01/14/2026 07:10PM

We are observing recovery in SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 07:01PM

We continue to experience SMS delivery delays when sending messages to AT&T from a subset of Short Codes in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 05:52PM

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