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Outage in Twilio

Voice Call Failures and Dialing Delays to Verizon in the United States

Resolved Minor
January 14, 2026 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/15/2026 06:02AM

The issue affecting voice calls and dialling when placing calls to Verizon in the United States has been resolved, and the service is functioning normally at this time.

MONITORING about 2 months ago - at 01/15/2026 04:08AM

We have started seeing recovery for voice call and dialling when placing calls to Verizon in the United States. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/15/2026 12:09AM

We are continuing to experience voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 08:51PM

We are continuing to experience voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 07:51PM

We are experiencing voice call failures and dialing delays when placing calls to Verizon in the United States. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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