Outage in Twilio

SMS Delivery Delays to Airtel in Zambia

Minor
January 15, 2026 - Started about 3 hours ago
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
MONITORING 27 minutes ago - at 01/15/2026 03:02PM

We are observing recovery in SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 01/15/2026 01:56PM

We are continuing to experience SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 01/15/2026 12:56PM

We are experiencing SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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