Outage in Twilio

Issue With KYC Onboarding in TrustHub Console

Resolved Minor
January 15, 2026 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error page in Console. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Console Twilio Trust Hub

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 01/15/2026 05:36PM

KYC Onboarding in TrustHub Console is operating normally. This incident has been resolved.

MONITORING about 2 hours ago - at 01/15/2026 05:06PM

KYC Onboarding in TrustHub Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 01/15/2026 04:40PM

We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error page in Console. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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