Outage in Twilio

SMS Delivery Delays To Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes..

Resolved Minor

January 21, 2026 - Started 1 day ago - Lasted about 11 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Long Code, North America Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 01/21/2026 07:02PM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. This incident has been resolved.

MONITORING 1 day ago - at 01/21/2026 05:02PM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/21/2026 04:35PM

We are still experiencing SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/21/2026 12:05PM

We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/21/2026 09:30AM

We are experiencing SMS delivery delays when sending messages to Multiple Networks In United States of America Via A Subset Of Twilio Shortcodes and Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/21/2026 08:30AM

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