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Outage in Twilio

Our Engineers Are Investigating an Issue Missing Recommendations Banner in Console

Resolved Minor
January 21, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineers are investigating an issue where the Recommendations banner was not visible in Messaging Insights within the Twilio Console. We will follow up and provide customer impact details within 2 hours.

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 01/21/2026 06:53PM

Twilio Messaging Insights was degraded for approximately 653 minutes between 04:00 and 14:52 Pacific Time on 01/20/2026. During this period, customers may have experienced missing Recommendations banners in the Console. The issue has now been resolved.

MONITORING 1 day ago - at 01/21/2026 04:52PM

Our engineers are investigating an issue where the Recommendations banner was not visible in Messaging Insights within the Twilio Console. We will follow up and provide customer impact details within 2 hours.

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