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Outage in Twilio

WhatsApp outbound messages may be Delayed

Resolved Minor
January 21, 2026 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending outbound messages to to Whatsapp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Components affected
Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 01/21/2026 11:28PM

We are no longer experiencing SMS delivery delays when sending messages to Whatsapp. This incident has been resolved.

MONITORING about 16 hours ago - at 01/21/2026 11:21PM

We are observing recovery in SMS delivery delays when sending messages to Whatsapp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 01/21/2026 10:13PM

We are continuing to investigate this issue.

INVESTIGATING about 17 hours ago - at 01/21/2026 10:10PM

We are experiencing SMS delivery delays when sending outbound messages to to Whatsapp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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