Outage in Twilio

Errors creating Video rooms between 9:00 - 9:30 UTC in US2

Resolved Minor

January 22, 2026 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating the errors in creating Video rooms between 9:00 - 9:30 UTC in US2. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Group Rooms Twilio Peer-to-Peer Rooms Twilio Go Rooms

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 01/22/2026 11:22AM

Issue with creating Video rooms has been resolved and it is operating normally at this time.

MONITORING about 5 hours ago - at 01/22/2026 10:52AM

Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 01/22/2026 09:52AM

We are investigating the errors in creating Video rooms between 9:00 - 9:30 UTC in US2. We expect to provide another update in 1 hour or as soon as more information becomes available.

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