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Outage in Twilio

SMS Delivery Delays and Failures to Multiple Networks in the US via Subset of Short Codes

Resolved Minor
January 23, 2026 - Started 2 days ago - Lasted about 8 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in the US via a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/24/2026 07:14AM

We are no longer experiencing SMS delivery delays and failures to multiple networks in the US via a subset of short codes.. This incident has been resolved.

MONITORING 1 day ago - at 01/24/2026 05:24AM

We are observing recovery in SMS delivery delays and failures to multiple networks in the US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/24/2026 01:34AM

We are still experiencing SMS delivery delays and failures to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/23/2026 11:46PM

We are still experiencing SMS delivery delays and failures to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/23/2026 10:59PM

We are experiencing SMS delivery delays to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/23/2026 10:52PM

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in the US via a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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