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Outage in Twilio

SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers To Verizon Wireless in United States of America

Minor
January 24, 2026 - Started about 21 hours ago
Official incident page

Incident Report

We are experiencing SMS delivery delays to Verizon Wireless in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
INVESTIGATING about 7 hours ago - at 01/25/2026 11:46AM

We are still experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/25/2026 04:28AM

We are still experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 01/25/2026 12:57AM

We continue experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers To Verizon Wireless in United States of America 311-489. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 01/24/2026 11:02PM

We are experiencing SMS delivery delays to Verizon Wireless in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 01/24/2026 09:57PM

We are experiencing SMS delivery delays to Verizon Wireless in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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