Outage in Twilio

Decrease in Delivery Receipts (DLRs) for RCS Messages

Resolved Minor

January 29, 2026 - Started about 4 hours ago - Lasted 43 minutes
Official incident page

Incident Report

We are currently investigating a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. Our engineering teams are actively working to identify the root cause and restore normal delivery performance as quickly as possible. Customers may experience Verify unable to perform any fallback to SMS. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Verify

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 01/29/2026 06:39AM

We are no longer experiencing a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. This incident has been resolved, and Verify fallback to SMS is now operating as expected.

INVESTIGATING about 4 hours ago - at 01/29/2026 05:59AM

We are currently investigating a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. Our engineering teams are actively working to identify the root cause and restore normal delivery performance as quickly as possible. Customers may experience Verify unable to perform any fallback to SMS.

We will provide another update in 1 hour or as soon as more information becomes available.

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