Outage in Twilio

SMS Delivery Delays To Etisalat Network In United Arab Emirates via Subset of Twilio Numbers

Resolved Minor

January 29, 2026 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays To Etisalat Network In United Arab Emirates via Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/29/2026 01:56PM

We are no longer experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. This incident has been resolved.

MONITORING 3 months ago - at 01/29/2026 12:08PM

We are observing recovery in SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/29/2026 10:09AM

We are experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/29/2026 09:08AM

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