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Outage in Twilio

Errors While Placing Business-initiated (outbound) calls using WhatsApp Business Calling

Resolved Minor
January 29, 2026 - Started about 2 hours ago - Lasted 31 minutes
Official incident page

Incident Report

We are experiencing an issue where customers may encounter errors when attempting to place Business-initiated (outbound) calls using WhatsApp Business Calling. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 01/29/2026 09:46AM

We are experiencing an issue where customers may encounter errors when attempting to place Business-initiated (outbound) calls using WhatsApp Business Calling. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide another update in 1 hour or as soon as more information becomes available.

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