Outage in Twilio
AccSec Enstrem - Canada API Errors - "API error code: 18
Minor
January 29, 2026 - Started about 5 hours ago
Official incident page
Official incident page
Incident Report
We are currently experiencing errors with the AccSec Canada API, specifically impacting the "A1-BasicIdentityVerification" process. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 2 hours ago - at 01/29/2026 04:51PM
We are actively monitoring the AccSec Enstrem - Canada API for error code 18 to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
MONITORING
about 2 hours ago - at 01/29/2026 04:25PM
We have started seeing recovery for API error code 18 with the AccSec Enstrem - Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 01/29/2026 02:29PM
We are still experiencing errors with the AccSec Enstrem - Canada API. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 01/29/2026 01:37PM
We are currently experiencing errors with the AccSec Canada API, specifically impacting the "A1-BasicIdentityVerification" process. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
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