Outage in Twilio

SMS Delivery Delays from Twilio to Claro Chile

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Claro network subscribers in Chile for approximately 3 hours. The issue affected SMS services in the Latin America region, causing delayed message delivery to users on the Claro network. The problem was identified, monitored during recovery, and fully resolved.

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 10:21PM

We are no longer experiencing delivery report delays from Twilio to Claro network subscribers in Chile. This incident has been resolved.

MONITORING about 2 months ago - at 02/25/2026 08:23PM

We are observing recovery in SMS delivery delays from Twilio to Claro network subscribers in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/25/2026 07:22PM

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