Outage in Unbabel

Translation delays in machine-transaltion

Resolved Minor

March 07, 2025 - Started 4 days ago - Lasted about 4 hours

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Outage Details

Due to an overload of some systems, translation requests are suffering delays.

Components affected

Unbabel Zoho Desk Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Tickets Unbabel Zendesk Support Unbabel Freshdesk Unbabel Kustomer Unbabel Interface Chat Unbabel Salesforce Service Cloud Unbabel Wix Answers Unbabel Intercom

Latest Updates ( sorted recent to last )

INVESTIGATING 4 days ago - at 03/07/2025 04:40PM

Due to an overload of some systems, translation requests are suffering delays.

IDENTIFIED 4 days ago - at 03/07/2025 06:54PM

The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time.

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