Outage in Unbabel

Translation delays in machine-transaltion

Resolved Minor

March 07, 2025 - Started about 2 months ago - Lasted about 4 hours

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Outage Details

Due to an overload of some systems, translation requests are suffering delays.

Components affected

Unbabel Zoho Desk Unbabel Salesforce Live Agent Unbabel Zendesk Chat Unbabel Interface Tickets Unbabel Zendesk Support Unbabel Freshdesk Unbabel Kustomer Unbabel Interface Chat Unbabel Salesforce Service Cloud Unbabel Wix Answers Unbabel Intercom

Latest Updates ( sorted recent to last )

INVESTIGATING about 2 months ago - at 03/07/2025 04:40PM

Due to an overload of some systems, translation requests are suffering delays.

IDENTIFIED about 2 months ago - at 03/07/2025 06:54PM

The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time.

Latest Unbabel outages

Customer Support Response delayed - 4 days ago

Access to Unbabel Portal - intermittent access issues. - about 1 month ago

Customer Portal reports not working - about 1 month ago

Difficulties logging in to Unbabel Interface and Portal - about 2 months ago

Projects App degradation - loading, estimation and processing delays - 3 months ago

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