Outage in Upserve

POS Syncing Issues 7/17

Resolved Minor
July 18, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Components affected
Upserve POS App and HQ

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/18/2023 03:36AM

Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com

IDENTIFIED over 2 years ago - at 07/18/2023 02:53AM

Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.

INVESTIGATING over 2 years ago - at 07/18/2023 02:26AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/18/2023 02:25AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/18/2023 02:24AM

Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode.


Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

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