Outage in Upserve

POS Syncing Issues 7/17

Resolved Minor

July 17, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Components affected

Upserve POS App and HQ

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 07/18/2023 03:36AM

Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com

IDENTIFIED almost 3 years ago - at 07/18/2023 02:53AM

Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.

INVESTIGATING almost 3 years ago - at 07/18/2023 02:26AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 07/18/2023 02:25AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 07/18/2023 02:24AM

Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Latest Upserve outages

Service Interruption: Chat, Phone Support & other systems - 7 months ago

6/12/2025 - 11 months ago

5/27/2025 hq.upserve.com Currently Unavailable - 12 months ago

4/29/2025 Reporting Delay for a subset customers - about 1 year ago

1/29/25 Online Ordering - over 1 year ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook