Outage in UserTesting

Android app sessions are failing to upload

Resolved Minor
February 13, 2023 - Started almost 2 years ago - Lasted about 22 hours
Official incident page

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Outage Details

We’re currently investigating a bug affecting unreleased Android app sessions with an .apk file. The bug is preventing contributors from submitting completed sessions
Components affected
UserTesting Video Uploader
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/14/2023 05:10PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/14/2023 12:19AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 02/13/2023 11:08PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 02/13/2023 07:29PM

We’re currently investigating a bug affecting unreleased Android app sessions with an .apk file. The bug is preventing contributors from submitting completed sessions

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