Outage in UserTesting
Delayed Payments
Resolved Minor
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Outage Details
We are aware of an issue affecting the delivery of some payments scheduled from October 1st onward. The underlying cause has been identified, and we are actively working on a resolution. Updates will be provided as soon as more information is available.
Components affected
UserTesting Payment ProcessingLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/07/2025 09:08AM
The issue is fully fixed, all payments have been processed and the system is back to normal. Apologies for the inconvenience and thank you for the patience.
MONITORING
3 days ago - at 10/06/2025 10:01AM
We have now resolved the issue impacting payments for some test types. Missing payments will be sent to affected contributors over the course of today. Thank you for your patience while we fixed things!
IDENTIFIED
6 days ago - at 10/03/2025 08:57AM
We are aware of an issue affecting the delivery of some payments scheduled from October 1st onward. The underlying cause has been identified, and we are actively working on a resolution. Updates will be provided as soon as more information is available.
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