Outage in UserTesting

Delayed Payments

Resolved Minor
October 03, 2025 - Started 26 days ago - Lasted 4 days
Official incident page

Incident Report

We are aware of an issue affecting the delivery of some payments scheduled from October 1st onward. The underlying cause has been identified, and we are actively working on a resolution. Updates will be provided as soon as more information is available.
Components affected
UserTesting Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/07/2025 09:08AM

The issue is fully fixed, all payments have been processed and the system is back to normal. Apologies for the inconvenience and thank you for the patience.

MONITORING 23 days ago - at 10/06/2025 10:01AM

We have now resolved the issue impacting payments for some test types. Missing payments will be sent to affected contributors over the course of today. Thank you for your patience while we fixed things!

IDENTIFIED 26 days ago - at 10/03/2025 08:57AM

We are aware of an issue affecting the delivery of some payments scheduled from October 1st onward. The underlying cause has been identified, and we are actively working on a resolution. Updates will be provided as soon as more information is available.

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