Outage in UserTesting
Issues with our Chrome extensions
Resolved MajorIncident Report
Summary AI Generated
UserTesting experienced a major incident with their Chrome extensions that prevented some participants from starting tests, lasting approximately 52 hours. The issue affected the Chrome Recorder Extension and impacted both the Classic and New Test experiences. The incident was resolved by releasing fixes for both Chrome extensions, with users advised to update to the latest version of Chrome.
We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test.
If you are affected, please make sure you are using the latest version of Chrome.
We are actively working on a fix and will share an update as soon as the issue is resolved.
Components affected
UserTesting Chrome Recorder ExtensionNeed to monitor UserTesting outages?
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 03/20/2026 11:39PM
This incident has been resolved.
MONITORING
19 days ago - at 03/20/2026 10:20AM
A new Chrome extension for the New Test experience has been released. Users are encouraged to update their Chrome browser to the latest version to ensure everything works as expected.
IDENTIFIED
19 days ago - at 03/19/2026 02:44PM
We’ve released a fix for the Classic Chrome extension. Work is still ongoing to resolve the issue with the New Test experience, and we’ll share another update as soon as it becomes available.
IDENTIFIED
19 days ago - at 03/19/2026 12:21PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 03/18/2026 07:47PM
We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test.
If you are affected, please make sure you are using the latest version of Chrome.
We are actively working on a fix and will share an update as soon as the issue is resolved.
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