Outage in UserTesting
Screen Sharing not working for some participants taking Interaction Tests
Resolved MinorIncident Report
Summary AI Generated
A Chrome browser update caused screen sharing issues for participants taking Interaction Tests on UserTesting's platform. The problem affected the Chrome Recorder Extension, preventing some users from properly sharing their screens during testing sessions. The issue was resolved after 13.9 hours of service disruption.
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
Components affected
UserTesting Chrome Recorder ExtensionNeed to monitor UserTesting outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
IDENTIFIED
20 days ago - at 03/18/2026 07:47PM
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
Latest UserTesting outages
Issues with our Chrome extensions - 20 days ago
Usertesting platform down. - 28 days ago
Issue Identified - about 2 months ago
UserTesting interface running slow - 3 months ago
Some pages under www.usertesting.com are not loading. - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
