Outage in UserTesting
Screen Sharing not working for some participants taking Interaction Tests
Resolved MinorIncident Report
Summary AI Generated
A Chrome browser update caused screen sharing issues for participants taking Interaction Tests on UserTesting's platform. The problem affected the Chrome Recorder Extension, preventing some users from properly sharing their screens during testing sessions. The issue was resolved after 13.9 hours of service disruption.
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
Components affected
UserTesting Chrome Recorder ExtensionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 month ago - at 03/18/2026 07:47PM
Due to the latest update in Chrome the extension for our newest experience (Interaction Tests) can have issues with screen sharing. We are aware and are working on a fix.
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