Outage in UserTesting

Usertesting platform down.

Resolved Minor

March 10, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

The UserTesting platform experienced an outage that prevented access to key components including the Dashboard, Study Results, Login Portal, and Insights Summary for 1.2 hours. Users encountered 500 errors when attempting to load the platform. The issue was resolved after the team implemented a fix and monitored the results.

We are currently experiencing an issue affecting access to the UserTesting platform. Our team is actively investigating, and we will provide updates as soon as more information becomes available.

Components affected

UserTesting Dashboard UserTesting Study Results UserTesting Login Portal UserTesting Insights Summary

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/10/2026 07:41PM

This incident has been resolved.

MONITORING 3 days ago - at 03/10/2026 06:52PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 03/10/2026 06:28PM

We are currently experiencing an issue affecting access to the UserTesting platform. Our team is actively investigating, and we will provide updates as soon as more information becomes available.

Latest UserTesting outages

Issue Identified - 21 days ago

UserTesting interface running slow - about 2 months ago

Some pages under www.usertesting.com are not loading. - 4 months ago

Issues trying to load the dashboard when logging into the platform - 4 months ago

We're investigating reports that the dashboard is extremely slow or not loading for some users - 4 months ago

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