Outage in UserTesting

Issue loading the UserTesting platform

Resolved Major
September 08, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are seeing reports of issues loading the platform. We are currently investigating and will share an update asap.
Components affected
UserTesting Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/08/2025 02:53PM

This incident has been resolved.

MONITORING 2 days ago - at 09/08/2025 02:22PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 09/08/2025 02:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 09/08/2025 02:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 09/08/2025 01:40PM

We are seeing reports of issues loading the platform. We are currently investigating and will share an update asap.

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