Outage in UserTesting

Login issues

Resolved Minor
October 09, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Investigating reports of login issues
Components affected
UserTesting Chrome Recorder Extension UserTesting Test Launch Flow UserTesting Help Center UserTesting Session video uploads UserTesting Android Recorder UserTesting Highlight Reel Editor UserTesting Insights Summary UserTesting App Hosting UserTesting Internal Tools UserTesting My Recruit UserTesting Credit Allocation UserTesting Test Distribution UserTesting Prototype Hosting UserTesting Video Uploader UserTesting CDN UserTesting iOS App Signing UserTesting Live Conversations UserTesting Desktop Recorder UserTesting Chat widget UserTesting Share to Slack UserTesting Applicant Process UserTesting External Video Uploads UserTesting Tester Dashboard UserTesting Information Architecture Tools UserTesting App Distribution UserTesting Payment Processing UserTesting Dashboard UserTesting Video Playback UserTesting iOS Recorder UserTesting Study Results UserTesting Login Portal UserTesting App Uploading
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/09/2023 08:07PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/09/2023 06:41PM

We are monitoring the issue. If you are experiencing any issues, please try to log out and log back in.

INVESTIGATING over 1 year ago - at 10/09/2023 04:15PM

Investigating reports of login issues

Latest UserTesting outages

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 8 days ago
Users may not be able to log in - about 2 months ago
iOS contributors are unable to take screeners for surveys - about 2 months ago
Issues loading the UserTesting platform - 3 months ago
Upload issues - 3 months ago

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