Outage in UserTesting

Single Sign-On access to the platform is not available

Resolved Major
November 27, 2023 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We are seeing errors for customers using Single Sign On to login to the platform. Our team is investigating to understand the issue and restore the service as soon as possible. Please, reach out to support@usertesting.com if needed. Apologies for the inconvenience.
Components affected
UserTesting Login Portal

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/28/2023 09:19AM

This issue is now fully resolved - thank you for your patience.

MONITORING almost 2 years ago - at 11/28/2023 09:15AM

Single Sign On to login to the platform working well.

MONITORING almost 2 years ago - at 11/27/2023 07:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 11/27/2023 12:52PM

Our team has identified the root cause of the issue and is working now to resolve it. Thank you for your patience.

INVESTIGATING almost 2 years ago - at 11/27/2023 10:49AM

We are seeing errors for customers using Single Sign On to login to the platform. Our team is investigating to understand the issue and restore the service as soon as possible. Please, reach out to support@usertesting.com if needed. Apologies for the inconvenience.

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