Outage in UserTesting

Issue affecting the video player

Resolved Minor
October 10, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a technical issue affecting our video player. Users might see the message "You appear to be logged out. Please sign in." Users are advised to ignore the message and click anywhere on the screen to remove it.
Components affected
UserTesting Video Playback
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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/10/2025 09:37AM

This incident has been resolved.

MONITORING 7 days ago - at 10/10/2025 09:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 10/10/2025 07:40AM

We are currently investigating a technical issue affecting our video player. Users might see the message "You appear to be logged out. Please sign in." Users are advised to ignore the message and click anywhere on the screen to remove it.

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