Outage in UserTesting
Issue affecting the video player
Resolved MinorIncident Report
We are currently investigating a technical issue affecting our video player. Users might see the message "You appear to be logged out. Please sign in." Users are advised to ignore the message and click anywhere on the screen to remove it.
Components affected
UserTesting Video PlaybackNeed to monitor UserTesting outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/10/2025 09:37AM
This incident has been resolved.
MONITORING
3 months ago - at 10/10/2025 09:18AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 months ago - at 10/10/2025 07:40AM
We are currently investigating a technical issue affecting our video player. Users might see the message "You appear to be logged out. Please sign in." Users are advised to ignore the message and click anywhere on the screen to remove it.
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