Outage in UserTesting

Delayed availability of Live Conversation session recordings

Resolved Minor
December 18, 2023 - Started almost 2 years ago - Lasted about 16 hours
Official incident page

Incident Report

We are aware of a delayed availability of Live Conversation and are actively investigating the issue. Appreciate your patience as we work through the issue.
Components affected
UserTesting Live Conversations

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/19/2023 11:15AM

The processing time for Live Conversations is back to normal and we are not seeing further issues. Apologies for the inconvenience, and thanks for your patience.

MONITORING almost 2 years ago - at 12/18/2023 11:41PM

A fix has been implemented and we're monitoring the results.

IDENTIFIED almost 2 years ago - at 12/18/2023 10:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 12/18/2023 07:34PM

We are aware of a delayed availability of Live Conversation and are actively investigating the issue. Appreciate your patience as we work through the issue.

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