Outage in UserTesting

UserTesting platform log-in issue

Resolved Major
January 04, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

There's currently an issue preventing users from logging into their accounts on the UserTesting platform. We've identified the issue and are working to implementing a fix.
Components affected
UserTesting Log in form UserTesting Tester Dashboard UserTesting Dashboard UserTesting Login Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/05/2024 01:22AM

This incident has been resolved.

MONITORING about 1 year ago - at 01/04/2024 11:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/04/2024 11:48PM

There's currently an issue preventing users from logging into their accounts on the UserTesting platform. We've identified the issue and are working to implementing a fix.

Latest UserTesting outages

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 9 days ago
Users may not be able to log in - about 2 months ago
iOS contributors are unable to take screeners for surveys - about 2 months ago
Issues loading the UserTesting platform - 3 months ago
Upload issues - 3 months ago

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