Outage in UserTesting

Delay in processing uploaded videos

Resolved Major
January 11, 2024 - Started 12 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We are investigating an issue delaying the processing of uploaded videos. There might be a delay showing recently completed session videos on your dashboard
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/11/2024 12:23PM

The incident has now been resolved. Thanks for your patience and apologies for the incovenience.

MONITORING 12 months ago - at 01/11/2024 09:56AM

A fix has been implemented and videos should become available in your dashboard soon. We are monitoring the process and will update once all videos have been processed.

INVESTIGATING 12 months ago - at 01/11/2024 12:36AM

We are investigating an issue delaying the processing of uploaded videos. There might be a delay showing recently completed session videos on your dashboard

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