Outage in UserTesting

Issues loading the Metrics page for studies with Task Groups

Resolved Minor
March 08, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are seeing some errors loading the Metrics page for studies that have Tasks Groups in their structure. We have already identified the issue and will be fixing the error as soon as possible. Apologies for the inconvenience.
Components affected
UserTesting Study Results
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 03/08/2024 01:03PM

The temporary issue has been resolved and all metrics are loading correctly in all studies. Thank you for your patience.

IDENTIFIED 11 months ago - at 03/08/2024 11:46AM

We are seeing some errors loading the Metrics page for studies that have Tasks Groups in their structure. We have already identified the issue and will be fixing the error as soon as possible. Apologies for the inconvenience.

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