Outage in UserTesting

Live Conversation Hidden Observer stream issue

Resolved Minor
June 25, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

There is an issue where some “hidden observers” are redirected to our login page when trying to watch a Live Conversation stream as a guest. We’re sorry for the inconvenience. If this happens, reloading your browser or using the invite link in a different browser might resolve the issue. We’re working to fix this bug as soon as possible.
Components affected
UserTesting Live Conversations
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/27/2024 08:25AM

This incident has been resolved.

MONITORING over 1 year ago - at 06/26/2024 10:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 06/26/2024 08:59PM

The issue has been identified and we are investigating further

INVESTIGATING over 1 year ago - at 06/26/2024 07:01PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/25/2024 09:43PM

There is an issue where some “hidden observers” are redirected to our login page when trying to watch a Live Conversation stream as a guest. We’re sorry for the inconvenience. If this happens, reloading your browser or using the invite link in a different browser might resolve the issue. We’re working to fix this bug as soon as possible.

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