Outage in UserTesting

Live Conversation Hidden Observer stream issue

Resolved Minor
June 27, 2024 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

There is an issue where some “hidden observers” are redirected to our login page when trying to watch a Live Conversation stream as a guest. We’re sorry for the inconvenience. If this happens, reloading your browser or using the invite link in a different browser might resolve the issue. We’re working to fix this bug as soon as possible.
Components affected
UserTesting Live Conversations
Latest Updates ( sorted recent to last )
INVESTIGATING 7 months ago - at 06/27/2024 09:30AM

There is an issue where some “hidden observers” are redirected to our login page when trying to watch a Live Conversation stream as a guest. We’re sorry for the inconvenience. If this happens, reloading your browser or using the invite link in a different browser might resolve the issue. We’re working to fix this bug as soon as possible.

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