Outage in UserTesting

Missing metrics information for mobile website sessions

Resolved Minor
July 10, 2024 - Started 11 days ago - Lasted 2 days
Official incident page

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Outage Details

We are getting some reports of missing metrics for sessions done with mobile devices. Our team is investigating the issue at the moment. We will continue informing as soon as we have updates.
Components affected
UserTesting Study Results
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 07/12/2024 10:06AM

All sessions impacted by the issue have been recovered and their metrics information is now available in the study.
Thank you for your patience and apologies for the inconvenience!

MONITORING 10 days ago - at 07/11/2024 04:00PM

We are still working on the recovery of the impacted sessions from yesterday's issue. Thank you so much for your patience. So you know, any new responses that came in moving forward will work as expected. It's only the responses that were directly impacted we are working on.

We will continue to provide updates. If you have any questions, please feel free to reach out to us at support@usertesting.com.

Thank you!

MONITORING 11 days ago - at 07/10/2024 06:03PM

A fix has been implemented for all new Mobile sessions. The team is still working to make available the data for all the impacted sessions from today and yesterday. We will update in here once all sessions are available again. Thank you for your patience.

IDENTIFIED 11 days ago - at 07/10/2024 04:56PM

The issue has been identified and the team is working on a solution. Thank you for your patience.

INVESTIGATING 11 days ago - at 07/10/2024 03:57PM

We are getting some reports of missing metrics for sessions done with mobile devices. Our team is investigating the issue at the moment. We will continue informing as soon as we have updates.

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