Missing metrics information for mobile website sessions

All sessions impacted by the issue have been recovered and their metrics information is now available in the study.
Thank you for your patience and apologies for the inconvenience!

We are still working on the recovery of the impacted sessions from yesterday's issue. Thank you so much for your patience. So you know, any new responses that came in moving forward will work as expected. It's only the responses that were directly impacted we are working on.

We will continue to provide updates. If you have any questions, please feel free to reach out to us at support@usertesting.com.

Thank you!

A fix has been implemented for all new Mobile sessions. The team is still working to make available the data for all the impacted sessions from today and yesterday. We will update in here once all sessions are available again. Thank you for your patience.

The issue has been identified and the team is working on a solution. Thank you for your patience.

We are getting some reports of missing metrics for sessions done with mobile devices. Our team is investigating the issue at the moment. We will continue informing as soon as we have updates.