Outage in UserTesting

Issues when creating new Surveys

Resolved Minor
August 01, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Need to monitor UserTesting outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including UserTesting, and never miss an outage again.
Start Free Trial

Outage Details

We are getting some reports of issues creating new Survey studies. Other types of study work as expected. The team is investigating and we hope to resolve it as soon as possible. We will continue to update in this incident.
Components affected
UserTesting Test Launch Flow
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/01/2024 04:28PM

The issue is now resolved and Surveys can be created correctly now. Thank you for your patience and apologies for the inconvenience.

INVESTIGATING about 2 months ago - at 08/01/2024 03:39PM

We are getting some reports of issues creating new Survey studies. Other types of study work as expected. The team is investigating and we hope to resolve it as soon as possible. We will continue to update in this incident.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3242 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime