Outage in UserTesting

Issues joining Live Conversations with the note-taking option

Resolved Minor
August 21, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We are getting reports that joining Live Conversations via note-taking option is not working. Our team is working to identify the issue and will be updating soon. Both joining the session via the Zoom Desktop App and the hidden observers streams are working correctly.
Components affected
UserTesting Live Conversations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/21/2024 04:37PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 08/21/2024 11:20AM

We have identified the issue and are working to restore the service as soon as possible. Apologies for the inconvenience.

INVESTIGATING about 1 month ago - at 08/21/2024 11:05AM

We are getting reports that joining Live Conversations via note-taking option is not working. Our team is working to identify the issue and will be updating soon. Both joining the session via the Zoom Desktop App and the hidden observers streams are working correctly.

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