Outage in UserTesting

Error when uploading prototype zip files into a draft

Resolved Major
October 08, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

Need to monitor UserTesting outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including UserTesting, and never miss an outage again.
Start Free Trial

Outage Details

We're investigating an issue where an error message appears when trying to upload a zip file into an unmoderated Prototype draft.
Components affected
UserTesting Prototype Hosting
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/09/2024 01:48AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 10/08/2024 11:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 10/08/2024 11:14PM

We're investigating an issue where an error message appears when trying to upload a zip file into an unmoderated Prototype draft.

Latest UserTesting outages

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 9 days ago
Users may not be able to log in - about 2 months ago
iOS contributors are unable to take screeners for surveys - about 2 months ago
Issues loading the UserTesting platform - 3 months ago
Upload issues - 3 months ago

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook