Outage in UserTesting

We're investigating an issue where iOS Invite Network users are unable to start mobile tests

Resolved Major
October 16, 2024 - Started 2 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We're investigating an issue where iOS Invite Network users are unable to start mobile tests. They're being redirected to a blank screen in our app after they enter their email. Android sessions are not impacted. Thank you.
Components affected
UserTesting My Recruit
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/17/2024 09:18AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 10/16/2024 09:14PM

A fix is being implemented, and should be released within the next 24-48 hours.

IDENTIFIED 2 months ago - at 10/16/2024 08:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 10/16/2024 06:13PM

We're investigating an issue where iOS Invite Network users are unable to start mobile tests. They're being redirected to a blank screen in our app after they enter their email. Android sessions are not impacted. Thank you.

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