Outage in UserTesting

Age Range criteria when sourcing Surveys is not filtering properly.

Resolved Minor
October 24, 2024 - Started 3 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We have identified an issue pertaining to Surveys in UserTesting. When using the Age Range criteria in sourcing, we have reports of participants who do not fall within the set range were still permitted to take the study. We are already aware of what the culprit is and we are currently working on the fix. Our sincere apologies for the inconvenience! We will be sure to provide further updates when we know more.
Components affected
UserTesting Test Distribution
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/25/2024 08:13AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/24/2024 10:09PM

We are investigating and verifying a fix for this issue

IDENTIFIED 3 months ago - at 10/24/2024 07:47PM

We have identified an issue pertaining to Surveys in UserTesting. When using the Age Range criteria in sourcing, we have reports of participants who do not fall within the set range were still permitted to take the study. We are already aware of what the culprit is and we are currently working on the fix. Our sincere apologies for the inconvenience! We will be sure to provide further updates when we know more.

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