Outage in UserTesting

We're investigating an issue where some drafts have the Launch Test button greyed out and can't be launched

Resolved Major
February 10, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

This bug appears to be happening to some customers who have Flex Testing disabled. We've identified the issue will fix it as soon as possible.
Components affected
UserTesting Test Launch Flow
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/10/2025 11:52PM

This incident has been resolved.

MONITORING 2 months ago - at 02/10/2025 11:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/10/2025 10:39PM

This bug appears to be happening to some customers who have Flex Testing disabled. We've identified the issue will fix it as soon as possible.

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