US Region - Issues loading the results for some studies

This incident has been resolved.

A fix has been implemented for now in the platform. For any impacted study, a full relaunch is required (even if it's currently offline) for it to work again. Apologies for the inconvenience and many thanks for your patience. We will continue to work to monitor that everything is working as expected and mitigate all issues.

[US Region] We continue to work on mitigating the issues. There might be intermittent issues accessing the platform as part of the mitigation efforts for a few minutes but the service should be back working really soon. Apologies for the inconvenience.

We have identified the issue and are working to fix it ASAP. Thanks for your patience, we will continue to update in here.

[US Region] We are getting some reports of issues loading the results of some studies. Our team is investigating and will update as soon as we have more information. Apologies for the inconvenience.