Outage in UserZoom

UserZoom Moderated - Android participant's audio missing during Mobile Moderated Sessions

Resolved Minor
October 28, 2024 - Started about 2 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue on Android where sound is cut off if a participant minimizes the UserZoom app during moderated tests to provide feedback on external apps. Our engineers are actively working on a solution, and we will provide an update once it's deployed. In the meantime, if your test requires participants to interact with apps outside of UserZoom, we recommend holding off on Android testing for moderated sessions until the issue is resolved.
Components affected
UserZoom Live Android App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 11:49AM

This incident has been resolved, the latest version of the Android UserZoom Live App solves the audio issue. Apologies for the inconvenience and thank you for your patience.

IDENTIFIED about 2 months ago - at 10/28/2024 05:58PM

The issue has been identified and it is affecting Android 14 users and a fix is being implemented.

INVESTIGATING about 2 months ago - at 10/28/2024 03:53PM

We are currently investigating an issue on Android where sound is cut off if a participant minimizes the UserZoom app during moderated tests to provide feedback on external apps. Our engineers are actively working on a solution, and we will provide an update once it's deployed. In the meantime, if your test requires participants to interact with apps outside of UserZoom, we recommend holding off on Android testing for moderated sessions until the issue is resolved.

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