Latency/Slowness on Vanillasoft Platform

The performance incident affecting the VanillaSoft platform has been fully resolved.

Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.

If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.

We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.

A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.

Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.

If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.

Thank you for your patience and understanding throughout this incident.

Tonight, the team will be deploying an update to the Vanillasoft database.

To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.

Maintenance Window

Date: Monday, July 20th

Start: 11:50 pm EDT | 8:50 pm PDT
End: 12:10 am EDT (Tuesday) | 9:10 pm PDT

This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.

We appreciate your continued partnership.

Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.

The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.

We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.

Thank you for your continued patience and understanding.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.

At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.

There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.

We will continue to provide updates as soon as new information becomes available.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.

At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.

There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.

We will continue to provide updates as soon as new information becomes available.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.

Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.

The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.

We appreciate your patience and will provide another update as soon as additional information becomes available.

We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.

Customers may experience:

Slow page loads while navigating the application.
Delays when opening records, lists, or campaigns.
Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities.
Occasional timeout messages or actions taking longer than expected to complete.

Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.

We will provide additional updates as more information becomes available.

Thank you for your patience and understanding.