Outage in VanillaSoft
Vanillasoft Platform Not Responding / Login Issues
Resolved MinorIncident Report
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Components affected
VanillaSoft Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 07/24/2026 05:24PM
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
MONITORING
about 8 hours ago - at 07/24/2026 03:07PM
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.
Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability.
If you continue to experience any performance issues, please contact Customer Support so we can investigate further.
Thank you for your patience and understanding while we worked to resolve this issue.
INVESTIGATING
about 9 hours ago - at 07/24/2026 02:23PM
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.
Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.
We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.
Next Update: Within 30 minutes, or sooner if significant progress is made.
Latest VanillaSoft outages
Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM - about 11 hours ago
Latency/Slowness on Vanillasoft Platform - 4 days ago
Performance Degradation on the Vanillasoft CRM - 10 days ago
Service Disruption – Voice Services - 15 days ago
Monitoring - Vanillasoft Service Disruption - about 2 months ago
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