Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM

Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.

We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.

If you continue to experience any issues, please contact Customer Support for assistance.

Thank you for your patience and understanding while we worked to resolve this incident.

Our Engineering team has implemented changes that have restored the affected services.

At this time:

Log in to VanillaSoft has been restored.
Contact navigation and search functionality have been restored.

We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.

Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.

We have confirmed that users are once again able to log in to VanillaSoft.

While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.

We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.

We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.

Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.

We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.

Next Update: Within 30 minutes, or sooner if new information becomes available.

Thank you for your patience and understanding.