Outage in Vero

Degraded performance across Vero platform

Resolved Minor
September 01, 2022 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently seeing delays in processing API requests and emails as well as loading the UI. Our team has been working to mitigate these issues and we will provide further updates as soon as possible. Please don't hesitate to contact support@getvero.com if you have any questions.
Components affected
Vero Behavioral emails Vero Workflows Vero Transactional emails Vero General UI access and speed Vero API Vero Newsletter processing
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/01/2022 10:57AM

API requests are now processing 🎉. All services are now operational and we are working to process a backlog of requests. Once all data is processing real time we will resolve the issue and follow up with additional details.

As always, please don't hesitate to email support@getvero.com if you have any questions

IDENTIFIED over 2 years ago - at 09/01/2022 09:45AM

Emails are now processing. We expect there will still be some delays in sending emails whilst we process the current backlog. If you have any questions regarding your campaigns please don't hesitate to email support@getvero.com.

IDENTIFIED over 2 years ago - at 09/01/2022 09:30AM

The UI is now accessible! We've also identified the root cause and should be able to process API requests and emails shortly.

INVESTIGATING over 2 years ago - at 09/01/2022 09:10AM

We're currently seeing delays in processing API requests and emails as well as loading the UI.

Our team has been working to mitigate these issues and we will provide further updates as soon as possible. Please don't hesitate to contact support@getvero.com if you have any questions.

Latest Vero outages

Vero Customers Page Inaccessible - 5 months ago
API Outage - 5 months ago
Delays in webhook processing - 6 months ago
Delays in automated email processing - 6 months ago
Delays in automated campaigns - 6 months ago

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