Outage in Vertex

Vertex Exception Certificate Wizard (ECW) Performance Incident

Resolved Major
March 09, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Exemption Certificate Wizard (ECW)

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 03/09/2023 07:42PM

All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.

INVESTIGATING almost 3 years ago - at 03/09/2023 06:31PM

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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