Outage in Vertex

Vertex Exemption Certificate Wizard (ECW) Service Disruption

Resolved Minor
March 21, 2023 - Started about 2 years ago - Lasted 28 minutes
Official incident page

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Outage Details

Our monitoring processes indicate that some customers are experiencing an issue with Exemption Certificate Wizard. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Exemption Certificate Wizard (ECW)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/21/2023 09:56PM

All Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.

MONITORING about 2 years ago - at 03/21/2023 09:42PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 03/21/2023 09:41PM

Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.

INVESTIGATING about 2 years ago - at 03/21/2023 09:29PM

Our monitoring processes indicate that some customers are experiencing an issue with Exemption Certificate Wizard. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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