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Outage in Vertex

Vertex Cloud Tax Returns Generation - Degradation

Resolved Minor
August 01, 2023 - Started over 2 years ago - Lasted about 14 hours
Official incident page

Incident Report

Vertex’s Cloud Production Support team has identified an issue with Tax Returns generations and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/02/2023 12:03PM

Vertex’s Cloud Production Support team has applied a proposed resolution and will continue to monitor to ensure that the system is operating as expected. If you have any further questions, please submit a support ticket via the Vertex Community.

MONITORING over 2 years ago - at 08/02/2023 12:29AM

Vertex’s Cloud Production Support team has applied a proposed resolution and will continue to monitor to ensure that the system is operating as expected. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

MONITORING over 2 years ago - at 08/01/2023 11:06PM

Vertex’s Cloud Production Support team has applied a proposed resolution and will continue to monitor to ensure that the system is operating as expected. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

IDENTIFIED over 2 years ago - at 08/01/2023 09:50PM

Vertex’s Cloud Production Support team has identified an issue with Tax Returns generations and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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