Outage in Vertex

Third-Party Vendor Experiencing Service Degradations

Resolved Minor
October 30, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring processes indicate a service degradation with a third-party authentication service vendor. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Cloud Payroll Tax Vertex VAT Compliance Vertex Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/31/2023 01:06AM

This incident has been resolved.

MONITORING about 2 years ago - at 10/30/2023 08:43PM

The vendor's reporting indicates that services are restored and Vertex Prod Support has confirmed that the degraded products are functional at this time. The team continues to monitor service to ensure full performance for all customers.  If you have any questions, please submit a support ticket via the Vertex Community.

INVESTIGATING about 2 years ago - at 10/30/2023 08:19PM

Our monitoring processes indicate a service degradation with a third-party authentication service vendor. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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