Outage in Vertex

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved Major
August 09, 2024 - Started over 1 year ago - Lasted 32 minutes
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand Vertex Payroll Tax Q Series On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/09/2024 05:18PM

All systems are functioning as expected.

MONITORING over 1 year ago - at 08/09/2024 04:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/09/2024 04:49PM

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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